Terms and Conditions

Web Site Agreement

The Web Site (the “Site”) is an online information service provided by Our Company, subject to your compliance with the terms and conditions set forth below. please read this document carefully before accessing or using the site. by accessing or using the site, you agree to be bound by the terms and conditions set forth below. if you do not wish to be bound by these terms and conditions, you may not access or use the site. Our Company may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. you agree to review the agreement periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the modified agreement.

Trademarks

Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or servicemarks of Our Company. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

Use Of Our Site

You understand that, except for information, products or services clearly identified as being supplied by Our Company, Our Companydoes not operate, control or endorse any information, products or services on the Internet in any way. Except for Our Company- identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with Our Company a. You also understand that Our Company cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

You assume total responsibility and risk for your use of the site and the internet. Our Company provides the site and related information “as is” and does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or noninfringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the service, any merchandise information or service provided through the service or on the internet generally, and Our Company shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the service or on the internet generally. Our Company does not warrant that the service will be uninterrupted or error-free or that defects in the service will be corrected.

You understand further that the pure nature of the internet contains unedited materials some of which are sexually explicit or may be offensive to you. Your access to such materials is at your risk. Our Company has no control over and accepts no responsibility whatsoever for such materials.

Limitation of liability

In no event will Our Company be liable for (i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if Our Company or its authorized representatives have been advised of the possibility of such damages, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, Our Company liability is limited to the greatest extent permitted by law.

Our Company makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non- Our Company web site, please understand that it is independent from Our Company, and that Our Company has no control over the content on that web site. In addition, a link to a Our Company web site does not mean that Our Company endorses or accepts any responsibility for the content, or the use, of such web site.

Indemnification.

You agree to indemnify, defend and hold harmless Our Company, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

Third Party Rights.

The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of Our Company and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

Term; Termination.

This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 2 (Use of the Service), 3 (Indemnification), 4 (Third Party Rights) and 6 (Miscellaneous) shall survive any termination of this Agreement.

Returns & Refunds Policy

We want you to be completely happy with your Kaross. If something is not right, we are here to help. Please read the policy below for details on returns, exchanges, and refunds.

1. Eligibility for Returns

You may request a return if:

  • The item arrived damaged or defective.
  • The incorrect product was delivered.
  • The item does not match the description provided on the website.

To qualify for a return, the item must:

  • Be unused and in the same condition as when you received it.
  • Be free from odours, stains, or signs of wear.
  • Be returned with original packaging where possible.

Returns must be requested within 7 days of the delivery date.

2. How to Request a Return

To request a return, please contact us via our Contact page or email and include:

  • Your full name.
  • Your order number.
  • A brief description of the issue.
  • Clear photos showing any defect, damage, or problem (if applicable).

Our team will review your request and confirm whether the return has been approved, along with the next steps.

3. Return Shipping

Once your return has been approved, we will either:

  • Arrange collection through The Courier Guy, or
  • Provide instructions if you prefer to send the parcel back yourself.

Return shipping fees may apply. If the return is due to an error on our side
(for example, a wrong or defective item), we will cover the reasonable return
shipping cost.

4. Refunds

When the returned item reaches us, it will be inspected. If your return is approved, a refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

A refund may be declined if:

  • The item shows signs of use or damage not reported initially.
  • The product has been altered or misused.
  • The return request falls outside the 7-day return window.

5. Exchanges

If you would like to exchange your Kaross for a different style or colour, please contact us with your request. Exchanges are subject to stock availability. If the requested item is not available, we can discuss alternatives or a refund.

6. Non-Returnable Items

We cannot accept returns for items that:

  • Have been used, worn, or exposed to pets or smoke.
  • Show cosmetic damage caused after delivery.
  • Were purchased as clearance or final-sale items (if indicated as such).

7. Damaged or Missing Parcels

If your parcel arrives visibly damaged, or if items are missing from your order, please let us know within 48 hours of delivery. We will work with The Courier Guy to investigate and resolve the problem as quickly as possible.

8. Need Help?

If you have any questions about shipping, returns, or refunds, you are welcome to contact us. We are here to assist and want you to feel confident when shopping with us.

Miscellaneous.

This Agreement shall all be governed and construed in accordance with the laws of South Africa applicable to agreements made and to be performed in South Africa. You agree that any legal action or proceeding between Our Company and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in South Africa . Any cause of action or claim you may have with respect to the service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. Our Company ‘s failure to insist upon or enforce strict performance of any provision of this agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this agreement. Our Company may assign its rights and duties under this Agreement to any party at any time without notice to you.

Any rights not expressly granted herein are reserved.