Shipping & Delivery Information
We want your shopping experience to feel smooth and worry-free from checkout to delivery. All orders are shipped with
The Courier Guy, a trusted South African courier service offering door-to-door delivery across the country.
Delivery Times
Typical delivery timeframes:
- Major cities: 5-10 business days
- Outlying / rural areas: 5-10 business days
Delivery times can vary slightly during peak seasons, public holidays, or due to unforeseen courier delays, but we always work to get your order to you as soon as possible.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number and a link to follow your parcel through The Courier Guy’s online tracking system. This gives you a clear view of where your order is and when it is likely to arrive.
Packaging & Handling
Every Kaross is packed with care to protect it in transit. We use sturdy, suitable packaging so that your item arrives in excellent condition, ready to be enjoyed.
Shipping Costs
Shipping fees are calculated automatically at checkout based on your delivery address and parcel size. Rates are displayed before you complete your order so that there are no surprises.
Delivery Areas
We deliver throughout South Africa in all areas serviced by The Courier Guy, including major cities, towns, and most rural locations. If you are unsure about your address, you are welcome to contact us before placing your order.
Order Processing
Orders are usually processed within 24–48 hours on business days.
Orders placed on weekends or public holidays are processed on the next working day.
Delays and Problems
If your parcel appears to be delayed, or if you experience any delivery issue, please contact us with your order number. We will follow up with The Courier Guy and keep you updated until the matter has been resolved.